Refund policy

Testosterone Increase Guarantee

In the case that our product did not quantifiably increase your total testosterone levels after 90 consecutive days of use, we refund in full the product and shipping costs. No physical return is necessary.

To be eligible, you must provide:

• A blood test result showing total testosterone levels, from an accredited clinical laboratory (e.g., LabCorp, Quest Diagnostics, or a comparable accredited lab in your country). At-home finger-prick kits, wearables, or non-lab estimates are not accepted.
• One test dated within 30 days before your purchase date, and one test dated on or after day 90 of continuous product use.
• Both tests must be under your name and use the same testing methodology (e.g., don't submit a fasting morning draw for the first test and an afternoon draw for the second; timing and conditions should be reasonably consistent, since testosterone naturally fluctuates throughout the day).
• Lab reports must show the lab name, patient name, collection date, and the total testosterone value with reference range.

Submit both lab reports to hello@stokescientifics.com along with your order number. We'll review within 5 business days and let you know if your claim is approved.

Unused/Unopened Pouches:

In the case of returning unopened and unused products, due to the consumable nature of our products, to be eligible for a return your item must be in the same condition that you received it, unopened, in its original packaging. You’ll also need the receipt or proof of purchase. There is a $9.99 shipping fee for returning unopened and unused products.

To start a return, you can contact us at hello@stokescientifics.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@stokescientifics.com.